Contact Us
Last Updated: August 9, 2026
At Foxihalo, we believe a good shopping experience starts with clear information and helpful communication.
Whether you have questions about a product, sizing, an existing order, print-on-demand production, shipping, delivery, returns, refunds, or replacements, our customer support team is here to assist you.
Because different apparel styles may have different sizing, materials, fit, and product characteristics, we encourage customers to review the information provided on each product page before placing an order. If you need additional assistance, please feel free to contact us during our regular support hours.
Get in Touch
Foxihalo
Address:
RM 1508, 15/F., OFFICE TOWER TWO
GRAND PLAZA
625 NATHAN ROAD
MONG KOK
HONG KONG
Email:
support@foxihalo.com
Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM Hong Kong Time (HKT)
Customer Support
Our customer support team can assist you with questions relating to:
- T-shirts
- Baseball jerseys
- Hawaiian shirts
- Hoodies
- Other available apparel styles
- Product descriptions and features
- Product sizing and size charts
- Materials and fit information
- Print-on-demand production
- Order status
- Shipping and delivery
- Tracking information
- Returns and refunds
- Replacement requests
- General order-related questions
When contacting us about an existing order, please include your full name, order number, and the email address used during checkout. This information will help us locate your order and respond more efficiently.
Product and Sizing Questions
Foxihalo offers different apparel styles, and sizing, materials, fit, and product characteristics may vary between products.
Before placing an order, we recommend reviewing:
- The product description
- Available sizes
- Size chart
- Material information
- Selected color and design
- Product features
- Care instructions, when available
If you are unsure about a product or need help understanding its measurements or available options, please contact us before completing your purchase.
Our team will do our best to provide the information available for the product you are considering.
Print-on-Demand Production Questions
Many Foxihalo products are created through a print-on-demand production process.
This means an item is generally prepared after an order has been placed and payment has been successfully confirmed.
Because production takes place before shipment, customers should consider both production time and shipping time when estimating when an order may arrive.
If you have questions about the production status of an existing order, please contact us with your order information.
Order and Shipping Assistance
If you need assistance with:
- An existing order
- Production status
- Shipment tracking
- Delivery information
- A delayed package
- An incorrect shipping address
- A package that has not arrived as expected
please contact our customer support team.
For order-related inquiries, including your order number will help us review the information more efficiently.
Shipping and delivery conditions are explained in greater detail in our Shipping Policy.
Returns, Refunds, and Replacements
If there is a problem with your order, please contact us as soon as possible.
Depending on the issue, we may ask you to provide:
- Your full name
- Order number
- A description of the issue
- Clear photographs or videos of the product
- Photographs of the packaging or shipping label when relevant
Please do not return a product before contacting us and receiving the appropriate instructions.
Return, refund, and replacement eligibility is reviewed according to our Return and Refund Policy.
A Clearer Shopping Experience
At Foxihalo, our approach to customer service reflects the same idea behind our store: shopping for expressive apparel should feel personal without being complicated.
We aim to provide customers with:
- Clear product information
- Helpful sizing guidance
- Transparent production information
- Clear shipping and delivery details
- Straightforward store policies
- Accessible customer support
We encourage customers to review the relevant product information and store policies before completing an order.
If something is unclear, our support team is available to help.
Contact Foxihalo
Foxihalo
Address:
RM 1508, 15/F, OFFICE TOWER TWO
GRAND PLAZA
625 NATHAN ROAD
MONG KOK
HONG KONG
Email:
support@foxihalo.com
Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM Hong Kong Time (HKT)