Payment Methods

Last Updated: August 9, 2026

At Foxihalo, we want every part of the shopping experience—from discovering a design you enjoy to completing your order—to feel clear, simple, and secure.

This Payment Methods Policy explains the payment options available on our website, how payments are processed, how order totals are displayed, and how payment-related information is handled when you shop with Foxihalo.

Accepted Payment Methods

Foxihalo accepts secure online payment methods that may include the following options.

PayPal

Customers may select PayPal when it is available during checkout.

When PayPal is selected, you may be redirected to PayPal’s secure payment environment to sign in, review the transaction, and complete your purchase.

PayPal transactions are processed according to PayPal’s own terms, privacy practices, security procedures, and account requirements.

Credit and Debit Cards

We accept major credit and debit cards through our payment processor, Stripe, where available.

Accepted card types may include:

• Visa
• Mastercard
• American Express
• Discover
• Diners Club
• JCB

The payment options shown during checkout are the methods currently available for your country, device, currency, and transaction.

Foxihalo does not directly store customers’ complete credit or debit card numbers.

Secure Payment Processing

Customer payment security is important to us.

Payments made through the Foxihalo website are processed through third-party payment providers such as Stripe and PayPal.

These providers maintain their own payment-processing systems and security procedures for handling financial information.

Foxihalo does not directly receive or store complete card numbers, card security codes, PayPal passwords, or other complete payment credentials.

Website Security

Our website uses secure connection technology to help protect information transmitted during the shopping and checkout process.

Customers should always confirm that they are using the official Foxihalo website before entering personal, billing, or payment information.

Please never send us your complete card number, card security code, PayPal password, or banking password by email.

Currency and Pricing

Transaction Currency

Unless another currency is specifically displayed during checkout, prices and payments on the Foxihalo website are processed in:

U.S. Dollars (USD)

Currency Conversion

If your bank account, credit card, debit card, or PayPal account uses a currency other than USD, your financial institution or payment provider may convert the transaction into your local currency.

The final amount charged may therefore differ slightly from the USD price displayed on our website.

Your bank, card issuer, or payment provider may apply:

• Currency conversion rates
• Foreign transaction fees
• International payment fees
• Processing charges
• Other financial service fees

These rates and charges are determined by the applicable financial institution or payment provider and are not controlled by Foxihalo.

Total Order Cost

Before completing an order, customers will have an opportunity to review the total amount due during checkout.

Depending on the order and delivery destination, the total may include:

• Product prices
• Shipping charges
• Applicable taxes
• Discounts or promotional adjustments
• Other charges disclosed during checkout

Customers should review the complete order summary carefully before submitting payment.

Payment Authorization

When an order is placed, the selected payment provider may request authorization from your bank, card issuer, PayPal account, or other applicable financial institution.

An order is not considered successfully paid until the payment has been authorized and confirmed.

In some circumstances, a transaction may temporarily appear as pending while the payment provider or financial institution completes its review.

Because many Foxihalo products are created through a print-on-demand production process, we may be unable to begin producing or processing an order until payment has been successfully confirmed.

Order Confirmation

After payment is successfully completed, customers should receive an order confirmation at the email address provided during checkout.

The confirmation may include information such as:

• Order number
• Products ordered
• Selected sizes
• Selected colors or product options
• Billing information
• Shipping information
• Payment summary
• Order total

Please review your confirmation carefully.

If you notice incorrect information relating to the product, size, recipient, or shipping address, contact us as soon as possible at:

support@foxihalo.com

Because our products may enter print-on-demand production shortly after an order is confirmed, changes or cancellations may no longer be possible once production, printing, fulfillment, or order processing has begun.

Failed, Declined, or Incomplete Payments

A payment may be declined, delayed, or unsuccessful for a number of reasons.

If your payment cannot be completed, please check that:

• Your billing name is correct.
• Your billing address is accurate.
• Your card number was entered correctly.
• Your card expiration date is correct.
• Your card security code is correct.
• Your card has sufficient available funds or credit.
• Your card is enabled for online transactions.
• Your card is enabled for international transactions when required.
• Your bank or card issuer has not blocked the transaction.
• Your PayPal account is active.
• Your PayPal account has a valid funding source.
• The selected payment method is available in your location.

If the problem continues, please contact your bank, card issuer, PayPal, or other applicable payment provider.

Foxihalo cannot override a transaction decision made by a bank, card issuer, Stripe, PayPal, or another financial service provider.

Pending Payments

A payment may sometimes appear as pending while:

• A bank verifies the transaction.
• A card issuer completes authorization.
• A payment provider performs a security review.
• Additional transaction verification is required.

A pending authorization does not always mean that a completed charge has been made.

Please allow the timeframe provided by your bank or payment provider for the pending transaction to update.

Duplicate Charges

In some situations, customers may see what appears to be a duplicate or repeated transaction.

One entry may be a temporary authorization rather than a completed payment.

If you believe you have been charged more than once:

1. Review your order confirmation.
2. Check whether the transaction is marked as pending or completed.
3. Contact your bank, card issuer, PayPal, or applicable payment provider.
4. Contact Foxihalo if you need us to review the associated order.

When contacting us, please provide your order number and the email address used during checkout.

Do not send complete card numbers, passwords, security codes, or payment account credentials by email.

Payment Verification

To help prevent fraud, unauthorized purchases, and payment disputes, certain transactions may require additional verification.

We may contact a customer if an order contains:

• Incomplete information
• Inconsistent billing or shipping details
• Unusual transaction information
• Information identified for additional review by a payment provider

If required verification cannot be completed, an order may be delayed or canceled.

When an eligible paid order is canceled, any applicable refund will be returned according to our Return and Refund Policy and the procedures of the original payment provider.

Print-on-Demand Order Processing

Many Foxihalo products are produced specifically after a customer places an order.

Once payment has been successfully confirmed, an order may proceed through stages such as:

• Order verification
• Product preparation
• Printing or decoration
• Quality review
• Packaging
• Shipment preparation

Because production may begin shortly after payment confirmation, customers should carefully review product details, sizes, colors, quantities, and shipping information before completing payment.

Refunds

Approved refunds are generally issued to the original payment method used for the purchase unless another method is required by applicable law or the payment provider.

After Foxihalo initiates a refund, the amount may require additional time to appear in the customer’s account.

Processing time may depend on:

• Bank
• Card issuer
• Stripe
• PayPal
• Other applicable payment provider

Foxihalo does not control the processing time of financial institutions after a refund has been submitted.

Eligibility for refunds, replacements, and returns is governed by our Return and Refund Policy.

Payment Information and Privacy

Foxihalo may use billing, shipping, order, and transaction information when reasonably necessary to:

• Process customer purchases
• Verify transactions
• Manage orders
• Produce print-on-demand products
• Arrange shipment and delivery
• Detect or prevent fraudulent activity
• Provide customer support
• Process eligible cancellations
• Process refunds or replacements
• Maintain transaction and business records
• Meet applicable legal, accounting, or regulatory obligations

Foxihalo does not directly store customers’ complete credit or debit card numbers.

Payment-related information may be processed or shared with payment processors, financial institutions, fraud-prevention providers, and other service providers when reasonably necessary to complete or protect a transaction.

For more information about how personal information is handled, please review our Privacy Policy.

Payment Disputes

If you believe there is an issue with a charge or transaction, we encourage you to contact us so that we can review the order information.

You may contact:

support@foxihalo.com

Please include:

• Your full name
• Order number
• Email address used during checkout
• A description of the payment issue

Customers retain any rights they may have to contact their bank, card issuer, PayPal, or applicable payment provider regarding a transaction.

Payment Assistance

If you experience difficulty completing checkout or have a question about a payment associated with an order, please contact our customer support team.

When contacting us, please provide your name, order number when available, and the email address used during checkout.

For your security, do not send complete card numbers, card security codes, account passwords, PayPal login credentials, or other complete financial credentials by email.

Contact Us

Foxihalo

Address:
RM 1508, 15/F, OFFICE TOWER TWO
GRAND PLAZA
625 NATHAN ROAD
MONG KOK
HONG KONG

Email:
support@foxihalo.com

Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM Hong Kong Time (HKT)