Terms of Service

Last Updated: August 9, 2026

Welcome to Foxihalo.

These Terms of Service (“Terms”) govern your access to and use of the Foxihalo website, our products, content, features, and related services (“Services”).

Throughout these Terms, “Foxihalo,” “we,” “our,” and “us” refer to Foxihalo.

By accessing our website, placing an order, or purchasing a product from us, you acknowledge that you have read and understood these Terms and agree to be bound by them together with the policies referenced in these Terms.

If you do not agree with these Terms, please do not use our website or place an order.

1. About Foxihalo

Foxihalo is an online print-on-demand apparel store offering creative clothing designed for different personalities, interests, occasions, and everyday moments.

Our products may include:

• T-shirts
• Baseball jerseys
• Hawaiian shirts
• Hoodies
• Other apparel styles and seasonal products

Many Foxihalo products are prepared after an order has been placed rather than being stored as finished inventory in large quantities.

Store Information

Foxihalo

Address:
RM 1508, 15/F., OFFICE TOWER TWO
GRAND PLAZA
625 NATHAN ROAD
MONG KOK
HONG KONG

Email:
support@foxihalo.com

Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM Hong Kong Time (HKT)

2. Acceptance of These Terms

By accessing or using our website, you agree to:

• Comply with these Terms.
• Comply with applicable laws and regulations.
• Provide accurate and complete information.
• Use our website only for lawful purposes.
• Review applicable product information and store policies before purchasing.

These Terms apply to customers, visitors, account holders, and other persons using our website.

3. Eligibility

By placing an order, you represent that you have the legal capacity to enter into the transaction or, where required, appropriate permission from a parent or legal guardian.

You also represent that:

• Information submitted by you is accurate and current.
• You are authorized to use the payment method provided.
• Your purchase is for a lawful purpose.
• You will not use our website in a fraudulent or unauthorized manner.

We may restrict access, refuse service, place an order on hold, or cancel an order when reasonably necessary to protect customers, payment systems, website security, or our business operations.

4. Print-on-Demand Products

Many Foxihalo products are created using a print-on-demand production process.

Production generally begins after:

• An order has been submitted.
• Payment has been successfully confirmed.
• Order information has been received.
• Any required payment, security, or fraud verification has been completed.

Because products may be made specifically for an individual order, changes and cancellations may no longer be possible after production, printing, or fulfillment has begun.

Customers should review product details, designs, sizes, colors, quantities, and delivery information carefully before submitting an order.

5. Product Information

We make reasonable efforts to provide clear and accurate information about our products.

Product pages may include information concerning:

• Available sizes
• Garment measurements
• Materials
• Fit
• Colors
• Printing methods
• Care instructions
• Product features
• Production estimates
• Available designs or product options

Materials, measurements, fit, and other characteristics may vary between T-shirts, baseball jerseys, Hawaiian shirts, hoodies, and other apparel styles.

Please review the information provided on the applicable product page before purchasing.

6. Product Images and Variations

We make reasonable efforts to display product images, artwork, colors, and product details accurately.

However, slight variations may occur because of:

• Device or monitor settings
• Display calibration
• Lighting conditions
• Fabric characteristics
• Printing methods
• Production processes
• Product size
• Scaling or positioning of artwork
• Reasonable manufacturing tolerances

Minor differences in color, texture, measurements, or print placement resulting from normal production processes are not automatically considered defects.

This does not affect rights relating to products that are materially defective, incorrectly supplied, or otherwise fail to meet applicable legal requirements.

7. Sizing and Fit

Sizing and fit may vary depending on the apparel style, material, cut, and production specifications.

Customers should review the applicable size chart before ordering.

We recommend comparing the displayed measurements with a similar garment that already fits you comfortably.

An item is not normally considered defective solely because a customer selected an unsuitable size when:

• The size delivered matches the size ordered; and
• The applicable measurements fall within reasonable production tolerances.

This does not apply when an incorrect size was delivered, a product was incorrectly labeled, or applicable consumer law provides another remedy.

8. Product Availability

Products, designs, sizes, colors, and other options are subject to availability.

We may:

• Add or discontinue products.
• Update available product options.
• Modify colors, sizes, or materials.
• Limit quantities.
• Restrict certain products from particular destinations.
• Correct inaccurate product information.
• Cancel an order when fulfillment is not reasonably possible.

If an ordered product becomes unavailable, we may contact you regarding an alternative or issue an appropriate refund.

We will not substitute a materially different product without your agreement.

9. Orders and Order Acceptance

Submitting an order does not necessarily mean that the order has been accepted for fulfillment.

We may review:

• Product availability
• Payment status
• Billing information
• Shipping information
• Fraud or security indicators
• Destination restrictions
• Fulfillment availability
• Other relevant order details

An order may be refused, delayed, placed on hold, or canceled when:

• Payment cannot be authorized.
• Required information is inaccurate or incomplete.
• A product becomes unavailable.
• The transaction appears fraudulent or unauthorized.
• The destination cannot be supported.
• The order violates these Terms.
• A material pricing or technical error has occurred.
• Fulfillment is not reasonably possible.

If we cancel a successfully paid order before fulfillment, an applicable refund will generally be returned to the original payment method.

10. Customer Order Responsibilities

Before submitting an order, customers should review:

• Product
• Apparel style
• Design
• Size
• Color
• Quantity
• Recipient information
• Shipping address
• Billing information
• Email address
• Telephone number where requested
• Total order amount

If you discover an error after ordering, contact us as soon as possible.

We will attempt to assist where reasonably possible, but corrections cannot be guaranteed once production or fulfillment has begun.

11. Pricing

Unless otherwise stated at checkout, prices on the Foxihalo website are displayed in:

U.S. Dollars (USD)

We may update product prices, shipping rates, discounts, and promotions.

Price changes will not normally affect an order already successfully accepted and paid, except where an obvious pricing, technical, or system error has occurred.

Where an obvious pricing error occurs, we may:

• Contact the customer.
• Allow confirmation at the correct price.
• Cancel the affected order and issue an appropriate refund.

The applicable order total will be displayed during checkout before payment is submitted.

12. Taxes, Duties, and Other Charges

Depending on the transaction and destination, the checkout total may include:

• Product prices
• Shipping charges
• Applicable taxes
• Discounts
• Other charges disclosed before payment

International shipments may also be subject to:

• Customs duties
• Import taxes
• VAT
• Brokerage fees
• Local handling charges
• Other government or carrier-imposed fees

Unless otherwise stated during checkout, charges imposed directly by customs authorities, governments, brokers, or local delivery providers are the customer’s responsibility.

13. Payment Methods

Available payment methods may include:

• PayPal
• Major credit cards
• Major debit cards
• Card payments processed through Stripe

The options displayed during checkout are the payment methods currently available for the applicable transaction.

By submitting payment, you represent that:

• You are authorized to use the selected payment method.
• Billing information is accurate.
• You authorize the applicable payment provider to process the displayed order total.

Payments may be processed through third-party payment providers such as Stripe and PayPal.

Foxihalo does not directly store customers’ complete credit or debit card numbers.

14. Payment Verification

Certain orders may require additional verification to help prevent fraud or unauthorized transactions.

Additional review may occur when:

• Billing and shipping information differ.
• Information is incomplete or inconsistent.
• A payment provider identifies potential risk.
• Additional verification is reasonably required.

An order may be delayed or canceled if required verification cannot be completed.

Never send Foxihalo complete card numbers, card security codes, bank passwords, PayPal passwords, or other complete financial credentials by email.

15. Order Changes and Cancellations

Customers may request an order change or cancellation within:

12 hours after placing the order

Requests may include:

• Order cancellation
• Shipping address correction
• Recipient information changes
• Changes to certain product options

Requests should be sent to:

support@foxihalo.com

Please provide your full name, order number, email address used during checkout, and requested change.

Because many Foxihalo products are made to order, a request may no longer be possible after production, printing, fulfillment, or processing has begun.

Submitting a request within 12 hours does not guarantee that it can be completed.

16. Production Time

Our estimated production time is:

2–5 business days

Production generally begins after payment confirmation and any required order verification.

Business days do not include weekends or applicable public holidays.

Production may take longer during:

• Peak shopping periods
• Seasonal demand
• Major holidays
• High order volumes
• Product availability issues
• Technical disruptions
• Fulfillment disruptions
• Events outside our reasonable control

Production time is separate from shipping transit time.

17. Shipping and Delivery

Foxihalo offers shipping to supported destinations worldwide.

Estimated shipping times after production are:

United States

5–7 business days

International Orders

7–20 business days

These are estimates and not guaranteed delivery dates.

Actual delivery may be affected by:

• Carrier operations
• Customs clearance
• Destination restrictions
• Local delivery conditions
• Severe weather
• Public holidays
• Seasonal volume
• Transportation disruptions
• Incorrect addresses
• Other circumstances outside our reasonable control

Please review our Shipping Policy for additional information.

18. Shipping Fees

Our standard shipping fee is:

$6.50 USD per order

The applicable shipping cost will be displayed at checkout before payment is completed.

Additional expenses may apply in circumstances such as:

• Address corrections
• Returned packages
• Reshipment
• Remote destinations
• Special delivery requirements

Customs duties, import taxes, VAT, brokerage fees, and charges imposed separately by authorities or carriers are not part of the standard shipping fee unless specifically stated otherwise.

19. Shipping Delays

We make reasonable efforts to produce and ship orders according to the estimates displayed on our website.

If an unshipped order cannot be fulfilled within an applicable expected timeframe, we may provide:

• Information about the delay
• A revised estimate where available
• Available order options
• An opportunity to continue waiting or cancel where required or offered

Where cancellation requires a refund, the applicable refund will normally be returned to the original payment method.

20. Tracking Information

Tracking information will normally be sent to the email address used during checkout within:

24–48 hours after the order has been shipped

A tracking number may not update immediately after creation.

The applicable carrier may need additional time to scan the package and display the first tracking event.

21. Multiple Shipments

Products from one order may be produced or shipped from different fulfillment locations.

As a result:

• An order may arrive in multiple packages.
• Multiple tracking numbers may be provided.
• Products may arrive on different dates.
• One package may be delivered before another.

Separate shipments do not necessarily indicate a missing product.

22. Incorrect Addresses and Failed Delivery

Customers are responsible for providing complete and accurate shipping information.

Delivery problems may occur because of:

• Incorrect addresses
• Incomplete addresses
• Failed delivery attempts
• Recipient refusal
• Unclaimed packages
• Restricted access
• Unpaid customs charges

Additional fees may apply if a package must be:

• Redirected
• Corrected
• Returned
• Reshipped

Please review our Shipping Policy for complete details.

23. Returns, Refunds, and Replacements

Return, refund, and replacement eligibility is governed by our Return and Refund Policy.

An order may qualify for assistance when:

• The product has a confirmed manufacturing defect.
• The product arrived damaged.
• The wrong product was delivered.
• The size, design, color, or quantity received differs from the confirmed order.
• The package is confirmed lost during transportation.
• Another eligible condition applies.

Customers should contact us regarding a damaged, defective, or incorrect product within:

30 days of delivery

We may request:

• Full name
• Order number
• Description of the issue
• Clear photographs or videos
• Packaging photographs
• Shipping label photographs where relevant

Please do not return a product until you have contacted Foxihalo and received instructions.

24. Customer-Related Return Issues

Because many Foxihalo products are made to order, we do not normally accept returns or refunds solely because of:

• Change of mind
• Incorrect size selected by the customer
• Incorrect product option selected by the customer
• Customer-provided address errors
• Personal preference
• Normal wear and tear
• Improper product care
• Accidental damage
• Misuse
• Unauthorized alteration
• Minor production variations that are not defects
• Requests outside the applicable eligibility period

Exceptions may apply where required by law or expressly stated in our Return and Refund Policy.

25. Apparel Care

Customers should follow the care instructions provided on the applicable product page, garment label, or accompanying product information.

Care requirements may vary according to:

• Fabric
• Product type
• Printing method
• Garment construction

Damage resulting from care that conflicts with provided instructions may not qualify as a manufacturing defect.

26. Promotions and Discount Codes

Promotions may be subject to specific conditions concerning:

• Validity dates
• Eligible products
• Minimum order amounts
• Customer eligibility
• Geographic restrictions
• Usage limits
• Exclusions

Unless otherwise stated:

• Discount codes have no cash value.
• Discounts cannot normally be added after an order has been completed.
• Multiple discounts may not be combined.
• Promotions may be changed or ended where legally permitted.
• Fraudulent or abusive use may result in cancellation.

Terms displayed with a particular promotion will apply to that promotion.

27. Intellectual Property

Unless otherwise stated, website content is owned by, licensed to, or otherwise lawfully used by Foxihalo or the applicable rights holder.

This may include:

• Foxihalo branding
• Logos
• Product artwork
• Graphics
• Images
• Photographs
• Product descriptions
• Written content
• Website layouts
• Promotional materials
• Other creative content

You may not reproduce, modify, distribute, sell, license, scrape, commercially exploit, or create unauthorized derivative works from protected content.

Purchasing a physical product does not transfer ownership of intellectual property associated with that product or its artwork.

28. Feedback, Reviews, and Other Submissions

If you voluntarily provide reviews, photographs, feedback, suggestions, comments, or other content, you represent that:

• You have the right to provide it.
• It does not infringe another person’s rights.
• It is not knowingly false or deceptive.
• It does not contain unlawful or malicious material.

Where legally permitted, you grant Foxihalo a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute submitted content in connection with operating, improving, or promoting Foxihalo.

You retain ownership of your original content.

We may remove content that violates these Terms or applicable law.

29. Prohibited Uses

You may not use our website to:

• Violate applicable law.
• Commit fraud.
• Make unauthorized transactions.
• Provide materially false information.
• Infringe intellectual property or privacy rights.
• Distribute malware or harmful code.
• Attempt unauthorized access to accounts or systems.
• Disrupt website functionality or security.
• Abuse promotions, refunds, payment disputes, or checkout systems.
• Impersonate another person or organization.
• Harass or threaten another person.
• Circumvent website restrictions or security controls.
• Engage in another unlawful or materially harmful activity.

We may restrict access where we reasonably believe these Terms have been materially violated.

30. Third-Party Services

Our website may interact with third-party providers, including:

• Payment processors
• Shipping carriers
• Print-on-demand fulfillment providers
• E-commerce platforms
• Analytics providers
• Customer support providers
• Marketing services
• Social media platforms

Third-party services operate under their own terms, privacy practices, and security procedures.

Foxihalo does not control the independent operation or content of third-party websites and services.

31. Privacy

Our handling of personal information is described in our Privacy Policy.

Personal information may be processed for purposes such as:

• Order processing
• Payment verification
• Product production
• Shipping and delivery
• Customer service
• Fraud prevention
• Recordkeeping
• Compliance with applicable legal requirements

Please review our Privacy Policy for additional information.

32. Electronic Communications

By placing an order or contacting us electronically, you agree that transaction-related communications may be provided electronically, including through email.

Communications may concern:

• Order confirmation
• Payment
• Production
• Shipping
• Tracking
• Customer support
• Cancellation
• Refunds
• Important service notices

Marketing communications are handled separately and may be unsubscribed from according to applicable instructions and law.

33. Website Availability and Accuracy

We aim to keep our website operational and information reasonably accurate.

However, we do not guarantee that:

• Website access will always be uninterrupted.
• Every feature will always remain available.
• All content will be completely free from error.
• Technical problems will be corrected immediately.
• Every device or browser will function identically.

We may correct errors, update information, modify features, or perform maintenance when reasonably necessary.

34. Warranties and Mandatory Consumer Rights

To the maximum extent permitted by applicable law, our website and online services are provided on an “as is” and “as available” basis.

However, nothing in these Terms excludes or restricts any warranty, condition, obligation, or consumer protection that cannot legally be excluded or restricted.

Nothing in these Terms is intended to remove applicable rights concerning:

• Goods supplied in accordance with their description
• Product quality or fitness where legally required
• Products materially different from what was ordered
• Other mandatory consumer protections

Specific commitments made on a product page or in another applicable Foxihalo policy will also remain subject to their stated terms.

35. Limitation of Liability

To the maximum extent permitted by applicable law, Foxihalo will not be responsible for indirect, incidental, special, punitive, or consequential loss resulting from matters outside the scope of legal liability that cannot be excluded.

This may include certain losses associated with:

• Website interruption
• Carrier delays
• Customs delays
• Third-party service interruptions
• Unauthorized activity outside our reasonable control

Where legally permitted, liability relating to a particular order may be limited to the amount paid for that order.

However, nothing in these Terms excludes or limits liability, obligations, warranties, remedies, or consumer rights where such exclusion or limitation is prohibited by applicable law.

36. Responsibility for User Conduct

To the extent permitted by applicable law, a user may be responsible for losses or claims arising directly from:

• Their unlawful use of the website
• Fraudulent activity
• Material violation of these Terms
• Infringement of another person’s rights
• Unlawful content submitted by that user

This section does not require customers to assume responsibility for Foxihalo’s own unlawful conduct or obligations that cannot legally be transferred.

37. Events Outside Our Reasonable Control

We may experience delays or disruption because of circumstances outside our reasonable control, including:

• Natural disasters
• Severe weather
• Fire or flood
• Public health emergencies
• War or civil unrest
• Government actions
• Labor disruptions
• Customs restrictions
• Transportation interruptions
• Carrier failures
• Power or telecommunications outages
• Supply or fulfillment disruptions

Where reasonably possible, we will attempt to communicate material delays and resume affected operations.

This section does not remove rights or remedies that cannot legally be excluded.

38. Suspension and Termination

We may restrict or terminate access to our website where we reasonably believe a user has:

• Materially violated these Terms.
• Used the website unlawfully.
• Engaged in fraudulent activity.
• Threatened website or payment security.
• Abused promotions or refund procedures.
• Harmed another person, Foxihalo, or a service provider.

Termination does not eliminate rights or obligations that arose before termination.

39. Consumer Rights

Nothing in these Terms is intended to exclude, waive, or restrict any consumer right or legal remedy that cannot lawfully be excluded.

Customers may have additional mandatory rights depending on:

• Country
• State
• Province
• Territory
• Place of residence

Where these Terms conflict with mandatory consumer protection law, the applicable mandatory law will prevail to the extent of the conflict.

40. Governing Law and Disputes

These Terms and your use of the Foxihalo website are governed by the laws of the Hong Kong Special Administrative Region, without prejudice to any mandatory consumer protection rights that may apply based on the customer’s place of residence.

Where legally permitted, disputes arising from these Terms, the website, or a Foxihalo transaction will be subject to the jurisdiction of the courts of Hong Kong.

Nothing in this section prevents a consumer from exercising a right or remedy in another jurisdiction where applicable mandatory law permits or requires it.

Before starting formal proceedings, customers are encouraged to contact:

support@foxihalo.com

so that we have an opportunity to review and attempt to resolve the matter.

41. Changes to These Terms

We may update these Terms to reflect changes involving:

• Products
• Store operations
• Fulfillment
• Payment processes
• Website features
• Security practices
• Applicable legal requirements

The revised Terms will be posted on this page with an updated date.

Unless otherwise required by law, changes will apply prospectively and will not retroactively change the terms applicable to an already completed transaction.

42. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, it will be enforced to the maximum extent legally permitted or severed from the remaining provisions.

The remaining Terms will continue to apply.

43. No Waiver

A failure or delay by Foxihalo in exercising a right under these Terms does not automatically waive that right.

Any waiver will apply only to the extent expressly provided.

44. Assignment

Customers may not transfer their rights or obligations under these Terms without our prior written agreement where consent is legally required.

Foxihalo may transfer applicable rights or obligations as part of a lawful restructuring, acquisition, merger, transfer of business, or similar transaction, subject to applicable law.

45. Entire Agreement

These Terms, together with applicable Foxihalo policies and specific terms displayed during a transaction, form the agreement governing use of our website and purchases from Foxihalo.

Relevant policies may include:

• Privacy Policy
• Shipping Policy
• Return and Refund Policy
• Payment Methods Policy
• Other policies displayed on our website

Where a particular product or promotion has specific additional terms, those terms may apply to that product or promotion.

Mandatory legal rights remain unaffected.

46. Contact Us

For questions regarding these Terms, an order, or a Foxihalo store policy, please contact:

Foxihalo

Address:
RM 1508, 15/F, OFFICE TOWER TWO
GRAND PLAZA
625 NATHAN ROAD
MONG KOK
HONG KONG

Email:
support@foxihalo.com

Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM Hong Kong Time (HKT)