Privacy Policy

Last Updated: August 9, 2026

At Foxihalo, we respect your privacy and are committed to handling personal information responsibly.

This Privacy Policy explains how Foxihalo (“Foxihalo,” “we,” “our,” or “us”) may collect, use, disclose, retain, and protect personal information when you:

• Visit or interact with our website
• Browse or purchase our products
• Place or manage an order
• Subscribe to marketing communications
• Contact our customer support team
• Submit a return, refund, or replacement request
• Otherwise interact with Foxihalo

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

Foxihalo is an online print-on-demand apparel store offering products such as:

• T-shirts
• Baseball jerseys
• Hawaiian shirts
• Hoodies
• Other apparel styles and seasonal products

Many of our products are created after an order has been placed rather than being stored as finished inventory in large quantities.

For purposes of applicable privacy laws, Foxihalo is responsible for the personal information described in this Privacy Policy unless otherwise stated.

Our contact information is provided at the end of this policy.

2. Personal Information We Collect

The information we collect depends on how you interact with our website and services.

Information You Provide Directly

We may collect information you provide when you place an order, contact us, create or use an account where available, subscribe to communications, or otherwise interact with our website.

This information may include:

• Full name
• Email address
• Telephone number, when provided
• Billing address
• Shipping address
• Recipient name and delivery information
• Order number
• Products ordered
• Selected sizes, colors, designs, and quantities
• Billing and transaction information
• Account information, when account features are available
• Customer support messages
• Return, refund, cancellation, or replacement requests
• Photographs or videos submitted in connection with a product issue
• Reviews, feedback, or other communications

Please do not send complete payment card numbers, card security codes, passwords, PayPal credentials, or other sensitive payment credentials to us by email.

Information Collected Automatically

When you access or use our website, certain technical and usage information may be collected automatically by us or our service providers, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Language and regional settings
• General location information derived from an IP address
• Pages viewed
• Products viewed
• Search and browsing activity
• Referring website or source
• Date and time of access
• Shopping cart activity
• Checkout activity
• Cookie identifiers
• Analytics or advertising identifiers, where used
• Website performance information
• Error information
• Security and fraud-prevention information

Information Received from Third Parties

We may receive information from third parties that help us operate our store, including:

• Payment processors
• Banks and card networks
• Shipping carriers
• Print-on-demand production and fulfillment partners
• Website and e-commerce providers
• Analytics providers
• Advertising and marketing providers
• Fraud-prevention and security services
• Customer support providers
• Social media or referral platforms

Information received from these parties may include payment status, transaction identifiers, shipping status, delivery information, fraud-risk indicators, or other information necessary to provide and protect our services.

3. How We Use Personal Information

We may use personal information to:

• Process and confirm orders
• Verify payments and transactions
• Produce print-on-demand products
• Arrange shipping and delivery
• Send order confirmations
• Provide tracking information
• Manage cancellations
• Manage eligible returns, refunds, and replacements
• Respond to customer support requests
• Confirm product, size, recipient, or delivery information
• Communicate about production or shipping delays
• Maintain customer accounts and shopping carts
• Detect and prevent fraud or unauthorized activity
• Protect our website and customers
• Troubleshoot website problems
• Improve website performance
• Understand how customers interact with our store
• Improve products and customer experience
• Measure marketing performance where permitted
• Send promotional communications where permitted
• Maintain accounting, transaction, tax, and business records
• Establish, exercise, or defend legal claims
• Comply with applicable laws or lawful requests
• Enforce our policies and agreements

We will not use personal information for a materially different purpose without appropriate notice where required by applicable law.

4. Legal Bases for Processing

Where applicable law requires a legal basis for processing, we may process personal information on one or more of the following grounds.

Performance of a Contract

We may process information when necessary to:

• Accept and manage an order
• Process payment
• Produce an ordered product
• Arrange delivery
• Provide order-related support
• Process eligible cancellations, refunds, or replacements

Legitimate Business Interests

Where permitted, we may process information for legitimate interests such as:

• Operating and improving our website
• Providing customer support
• Preventing fraud and abuse
• Maintaining website security
• Understanding store performance
• Maintaining accurate records
• Protecting our business and customers
• Promoting our products where permitted

Legal Obligations

We may process or retain information when necessary to comply with:

• Tax and accounting requirements
• Consumer protection requirements
• Fraud-prevention obligations
• Regulatory obligations
• Court orders
• Lawful government requests
• Other applicable legal requirements

Consent

Where required, we may rely on consent for activities such as:

• Promotional communications
• Non-essential cookies
• Certain analytics technologies
• Certain advertising technologies
• Other activities where consent is required

Where applicable, consent may be withdrawn in accordance with the relevant law.

5. Payment Information

Payments on the Foxihalo website may be processed through third-party payment providers, including:

• Stripe
• PayPal

When you submit payment information, it is transmitted to the applicable payment provider for processing.

Foxihalo does not directly store:

• Complete credit or debit card numbers
• Card security codes
• PayPal passwords
• Complete payment account credentials

We may receive limited transaction information, such as:

• Customer name
• Billing address
• Payment method
• Transaction identifier
• Payment status
• Transaction amount and currency
• Card brand and limited card information
• Fraud or payment-verification results

Payment providers handle payment information according to their own terms, security procedures, and privacy practices.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality and improve the shopping experience.

These technologies may be used to:

• Keep the website functioning
• Maintain shopping cart contents
• Support checkout
• Remember customer preferences
• Support account functions
• Analyze website traffic
• Measure website performance
• Detect fraud or security threats
• Measure marketing campaigns
• Support advertising where permitted
• Improve the overall shopping experience

Essential Cookies

Essential cookies may be necessary for functions such as:

• Website security
• Shopping carts
• Checkout
• Order processing
• Account functionality

Some website features may not operate properly when essential technologies are disabled.

Analytics and Performance Cookies

Where used, these technologies may help us understand:

• Website traffic
• Page performance
• Visitor interactions
• Technical errors
• How customers navigate our store

Advertising and Marketing Cookies

Where used and legally permitted, these technologies may help us measure or deliver advertising and promotional campaigns.

Where applicable law requires consent for non-essential cookies, we will seek appropriate consent before using them.

Cookie preferences may be managed through:

• A cookie preference tool, where available
• Browser settings
• Device settings
• Relevant advertising preference tools

7. Browser Privacy Signals

Some browsers and extensions may transmit privacy preference signals.

Where applicable law requires us to recognize a valid opt-out preference signal, we will process supported signals in accordance with the relevant legal requirements.

Not all browser signals operate according to a single universal standard, and our website may therefore not respond to every type of “Do Not Track” signal.

8. How We Disclose Personal Information

Foxihalo may disclose personal information when reasonably necessary to operate our business and provide services.

Payment Providers

Transaction information may be shared with:

• Stripe
• PayPal
• Banks
• Card networks
• Other financial service providers

This allows payments to be authorized, processed, refunded, or verified.

Print-on-Demand Production and Fulfillment Partners

Because Foxihalo offers print-on-demand apparel, order information may be provided to production and fulfillment partners that prepare, print, package, or fulfill products.

Necessary information may include:

• Product ordered
• Design
• Size
• Quantity
• Customer or recipient name
• Delivery address

Shipping and Delivery Providers

We may provide delivery information to:

• Shipping carriers
• Logistics providers
• Local delivery partners
• Customs authorities where applicable

Website and Technology Providers

We may use third-party providers for services such as:

• E-commerce infrastructure
• Hosting
• Data storage
• Email delivery
• Security
• Website maintenance
• Customer support

Analytics, Advertising, and Marketing Providers

Where used and permitted, information may be processed by analytics, advertising, social media, or marketing providers to understand website performance or promotional activity.

Professional Advisers

Information may be provided to professional advisers when reasonably necessary, including:

• Accountants
• Attorneys
• Auditors
• Insurers
• Consultants

Legal and Regulatory Authorities

We may disclose information where reasonably necessary to:

• Comply with applicable law
• Respond to lawful government requests
• Respond to court orders or legal processes
• Investigate fraud or unlawful activity
• Protect customers or other persons
• Protect our legal rights
• Enforce our policies
• Establish, exercise, or defend legal claims

Business Transactions

If Foxihalo is involved in a merger, acquisition, restructuring, financing, transfer of assets, or similar transaction, personal information may be disclosed where reasonably necessary in connection with that transaction, subject to applicable legal requirements.

9. Sale, Sharing, and Targeted Advertising

Foxihalo does not sell customers’ personal information in exchange for money.

Depending on the technologies used on our website and the applicable law, certain disclosures involving advertising identifiers, cookies, or similar technologies may nevertheless be legally characterized as a “sale,” “sharing,” or processing for targeted advertising.

Where applicable, customers may be entitled to opt out through methods such as:

• A cookie preference tool
• An applicable privacy request
• A legally recognized browser preference signal
• A “Do Not Sell or Share My Personal Information” mechanism where required

Any such mechanism provided on our website should reflect the technologies actually used by Foxihalo.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as otherwise permitted or required by applicable law.

Retention periods may depend on:

• Order production
• Shipping and delivery
• Customer support requirements
• Return or refund periods
• Payment disputes
• Fraud-prevention needs
• Tax and accounting requirements
• Business recordkeeping obligations
• Applicable limitation periods
• Legal or regulatory requirements

Different categories of information may therefore be retained for different periods.

When information is no longer reasonably required, we may delete, anonymize, aggregate, or securely restrict access to it, subject to applicable legal and technical requirements.

11. Data Security

Foxihalo uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against:

• Unauthorized access
• Accidental loss
• Improper use
• Unauthorized alteration
• Unauthorized disclosure
• Destruction

Measures may include:

• Secure website connections
• Secure third-party payment processing
• Access controls
• Account authentication
• Fraud-prevention tools
• Security monitoring
• Restricted access to customer information
• Established third-party service providers

However, no website, network, transmission method, or electronic storage system can be guaranteed to be completely secure.

Customers are responsible for protecting their own devices, email accounts, passwords, and account credentials.

12. International Data Transfers

Foxihalo may serve customers in multiple countries.

As a result, personal information may be processed, stored, or transferred in Hong Kong or other countries and regions where our:

• Payment processors
• Production and fulfillment partners
• Shipping carriers
• Technology providers
• Other service providers

operate.

Those countries or regions may have privacy laws different from the laws applicable in your place of residence.

Where applicable law requires safeguards for an international transfer, we may use appropriate contractual, organizational, or other legally recognized measures.

Hong Kong’s Privacy Commissioner publishes guidance concerning protection of personal data in cross-border transfers.

13. Fraud and Security Screening

Foxihalo and its service providers may use automated tools or other systems to identify transactions that may involve:

• Fraud
• Unauthorized payments
• Security threats
• Abusive activity
• Violations of store policies

Information considered may include:

• Transaction details
• Billing information
• Shipping information
• Device information
• IP address
• Order history
• Payment verification results
• Fraud-risk indicators

An order identified for additional review may be delayed, manually reviewed, canceled, or refunded where appropriate.

Where applicable law provides rights relating to automated decision-making, customers may contact us for information about those rights.

14. Your Privacy Rights

Depending on where you live and which privacy laws apply, you may have rights concerning your personal information.

These may include the right to:

• Know whether we hold or process your information
• Request access to personal information
• Obtain a copy of certain information
• Request correction of inaccurate information
• Request deletion in certain circumstances
• Request restriction of certain processing
• Object to certain processing
• Withdraw consent where processing is consent-based
• Request data portability where applicable
• Opt out of certain direct marketing
• Opt out of certain targeted advertising
• Opt out of certain sales or sharing of personal information
• Submit a complaint to an applicable privacy authority

Privacy rights vary by jurisdiction and are not absolute.

We may retain or continue processing information when legally permitted or required, including for:

• Completing transactions
• Maintaining legally required records
• Preventing fraud
• Protecting website security
• Resolving disputes
• Exercising or defending legal rights

15. Hong Kong Privacy Rights

As Foxihalo operates from Hong Kong, personal data may be handled subject to Hong Kong’s Personal Data (Privacy) Ordinance (PDPO) where applicable.

Individuals may have rights to request access to personal data held about them and to request correction of inaccurate personal data.

Requests may be subject to applicable legal procedures, identity verification, exemptions, and other requirements.

Hong Kong law also contains specific requirements regarding the use of personal data for direct marketing. Individuals may request that an organization stop using their personal data for applicable direct-marketing purposes.

To make a privacy request, contact:

support@foxihalo.com

16. California Privacy Rights

Where California privacy law applies to Foxihalo, California residents may have rights that include:

• Requesting information about certain personal information collected
• Requesting access to certain personal information
• Requesting correction of inaccurate information
• Requesting deletion in certain circumstances
• Opting out of certain sales or sharing where applicable
• Limiting certain uses or disclosures of sensitive personal information where applicable
• Receiving non-discriminatory treatment for exercising applicable privacy rights

Nothing in this section states that Foxihalo is necessarily subject to a particular California privacy statute where the applicable legal thresholds or conditions are not met.

17. EEA and United Kingdom Privacy Rights

Where the GDPR or UK GDPR applies to a particular individual or processing activity, applicable rights may include:

• Access
• Rectification
• Erasure
• Restriction
• Objection
• Data portability
• Withdrawal of consent
• Objection to direct marketing
• Certain rights relating to automated decision-making
• The right to complain to an applicable supervisory authority

These rights are subject to the conditions, limitations, and exceptions provided by applicable law.

18. Exercising Your Privacy Rights

To submit a privacy request, contact:

support@foxihalo.com

Please provide:

• Your full name
• Email address associated with your order or account
• Country or region of residence
• The privacy right you wish to exercise
• A clear description of your request

We may request additional information when reasonably necessary to:

• Verify your identity
• Locate the relevant records
• Protect information against unauthorized access
• Determine whether the requested right applies

Information provided for verification will be used for the purpose of reviewing and responding to the request.

Where permitted by applicable law, an authorized person may submit certain requests on another individual’s behalf. We may require reasonable evidence of that authorization.

We will respond within the timeframe required by the applicable law.

19. Marketing Communications

Where permitted, Foxihalo may send promotional communications concerning:

• New products
• Seasonal collections
• Special offers
• Store updates
• Other Foxihalo news

Where consent or another legal requirement applies, marketing communications will be handled accordingly.

You may request to stop receiving marketing emails by:

• Selecting the unsubscribe option provided in the email, where available
• Contacting support@foxihalo.com

Opting out of promotional communications does not prevent us from sending necessary non-promotional communications relating to:

• Orders
• Payments
• Production
• Shipping
• Tracking
• Returns and refunds
• Customer support
• Important service or policy information

20. Children’s Privacy

The Foxihalo website is intended for a general audience and is not specifically directed to children under 13.

We do not knowingly seek to collect personal information online from children under 13 without appropriate authorization where required.

If we become aware that personal information has been collected from a child in circumstances where collection is not permitted, we will take reasonable steps to address the information in accordance with applicable law.

A parent or legal guardian with a concern may contact:

support@foxihalo.com

21. Third-Party Websites and Services

Our website may contain links to:

• Third-party websites
• Payment providers
• Social media platforms
• Shipping or tracking services
• Other external services

Foxihalo does not control the independent privacy, security, content, or practices of third-party services.

We encourage customers to review the privacy policies of third parties before providing personal information directly to them.

22. Personal Information Collected at Checkout

When personal information is collected through our checkout, account registration, contact forms, newsletter forms, or similar interfaces, additional privacy notices may be displayed where appropriate.

Hong Kong’s Privacy Commissioner recommends providing an appropriate Personal Information Collection Statement at or before the time personal data is collected.

Any checkout or form notice should remain consistent with this Privacy Policy.

23. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

• Business operations
• Website functionality
• Products and services
• Service providers
• Technology
• Privacy and security practices
• Applicable legal or regulatory requirements

When this policy is updated, the Last Updated date at the top of the page will be revised.

Where required, material changes may also be communicated through the website or another appropriate method.

24. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or a privacy-related request, please contact:

Foxihalo

Address:
RM 1508, 15/F, OFFICE TOWER TWO
GRAND PLAZA
625 NATHAN ROAD
MONG KOK
HONG KONG

Email:
support@foxihalo.com

Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM Hong Kong Time (HKT)