Shipping Policy

Last Updated: August 9, 2026

Thank you for shopping with Foxihalo.

Foxihalo offers creative print-on-demand apparel, including T-shirts, baseball jerseys, Hawaiian shirts, hoodies, and other apparel styles. Because many of our products are prepared after an order is placed, production time is required before an order can be shipped.

This Shipping Policy explains our production process, shipping fees, estimated delivery times, tracking information, international shipping, address changes, delayed shipments, and missing packages.

1. Shipping Destinations

Foxihalo offers shipping to supported destinations worldwide.

We may work with print-on-demand fulfillment partners, shipping carriers, logistics providers, and local delivery services to deliver customer orders.

Shipping availability may depend on:

Carrier coverage
Destination country or region
Local delivery restrictions
Customs requirements
Product availability
Fulfillment capabilities
Other logistical conditions

Certain products may not be available for delivery to every location.

Any applicable destination restrictions should be shown during checkout where possible.

2. Print-on-Demand Production

Many Foxihalo products are created through a print-on-demand production process.

This means an item is generally prepared after:

An order has been placed.
Payment has been successfully confirmed.
Order details have been received.
Any required verification has been completed.

Production may include:

Order verification
Product preparation
Printing or decoration
Quality review
Packaging
Transfer to the shipping carrier

Products are not necessarily stored as finished inventory before an order is placed.

3. Production Time

Our estimated production time is:

2–5 business days

Production generally begins after payment confirmation and any required order verification.

Business days do not include weekends or public holidays.

Production may take additional time during:

Peak shopping periods
Major holidays
Promotional periods
Unusually high order volume
Product availability disruptions
Technical problems
Fulfillment delays

Production time is separate from shipping transit time.

4. Order Processing

Orders are processed according to payment confirmation, product availability, order verification, and fulfillment capacity.

Depending on when an order is received, processing may begin on the same business day or the following business day.

Submitting an order does not guarantee that production or shipment will begin immediately.

Customers should consider both production time and shipping time when estimating when an order may arrive.

5. Estimated Shipping Times

Estimated shipping times begin after production has been completed and the package has been transferred to the shipping carrier.

United States

Estimated shipping time:

5–7 business days

International Orders

Estimated shipping time:

7–20 business days

These timeframes are estimates and are not guaranteed delivery dates.

Actual delivery times may be affected by:

Destination country or region
Customs clearance
Shipping carrier operations
Local delivery conditions
Remote delivery locations
Seasonal shipping volume
Public holidays
Severe weather
Transportation disruptions
Incorrect or incomplete shipping information
Other circumstances outside our reasonable control

Production time and shipping transit time should be considered separately when estimating the total delivery period.

6. Shipping Costs

Our standard shipping fee is:

$6.50 USD per order

The applicable shipping amount will be displayed during checkout before payment is completed.

Additional charges may apply in certain circumstances, including:

Remote delivery areas
Returned packages
Address corrections
Reshipment requests
Special carrier requirements
Destination-specific delivery requirements

Any additional amount collected directly by Foxihalo will be disclosed when applicable.

Customs duties, import taxes, VAT, brokerage charges, or other fees imposed by government authorities or delivery providers are separate from our standard shipping fee unless otherwise stated during checkout.

7. Taxes, Duties, and Customs Fees

Depending on the destination and fulfillment location, an order may be subject to:

Customs duties
Import taxes
Value-added tax (VAT)
Brokerage fees
Local handling charges
Other government or carrier-imposed fees

These charges are determined by the applicable destination, customs authority, government agency, shipping carrier, or local delivery provider.

Foxihalo does not control:

Customs processing times
Import regulations
Customs inspections
Duty assessments
Tax assessments
Local customs charges

Unless otherwise stated during checkout, customs duties and import-related charges are the responsibility of the customer.

A package may be delayed, held, or returned when required customs charges are not paid.

8. Order Tracking

Tracking information will normally be sent to the email address used during checkout within:

24–48 hours after the order has been shipped

Tracking information may not update immediately after a tracking number is created.

The shipping carrier may require additional time to scan the package and display its first tracking event.

If you have not received tracking information after the estimated production period has passed, please:

Check your spam or junk email folder.
Confirm that your checkout email address was correct.
Contact our customer support team.

Customers are responsible for providing a valid and accessible email address when placing an order.

9. Multiple Packages

Products from the same order may occasionally be produced or fulfilled at different facilities.

As a result:

Products may arrive in separate packages.
More than one tracking number may be provided.
Packages may arrive on different dates.
One product may arrive before another item from the same order.

Receiving separate shipments does not necessarily mean that part of your order is missing.

Please review all available tracking information before reporting a missing item.

10. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information during checkout.

Please verify:

Recipient name
Street address
Apartment, suite, or unit number
City
State, province, or region
Postal or ZIP code
Country
Telephone number, where requested

Foxihalo may be unable to provide a refund or free replacement when a delivery problem results solely from incorrect, incomplete, or outdated information supplied by the customer, except where otherwise required by applicable law.

11. Address Changes

Customers may request a shipping address correction within:

12 hours after placing the order

Please contact:

support@foxihalo.com

Include:

Your full name
Order number
Email address used during checkout
Original shipping address
Correct shipping address

Address changes are not guaranteed.

Once production, printing, fulfillment, packaging, or shipment has begun, we may no longer be able to change the delivery address.

Additional fees may apply when a package must be redirected, returned, or reshipped because of an address error.

12. Order Changes and Cancellations

Customers may request an order change or cancellation within:

12 hours after placing the order

Requests may include:

Order cancellation
Shipping address correction
Recipient information update
Changes to certain product options

Please contact:

support@foxihalo.com

Because many Foxihalo products are made to order, changes or cancellations may no longer be possible once production, printing, fulfillment, or processing has begun.

Submitting a request within 12 hours does not guarantee that the requested action can be completed.

Our support team will review the current order status and confirm whether the change or cancellation remains possible. The original policy also uses this 12-hour request window.

13. Delayed Shipments

Although we aim to provide reasonable delivery estimates, delays may occur after an order has been shipped.

Possible causes include:

Carrier processing delays
Customs inspections
Severe weather
Transportation disruptions
Public holidays
Seasonal shipping volume
Local delivery restrictions
Remote delivery locations
Incorrect shipping information
Circumstances outside our reasonable control

Delivery estimates are not guaranteed.

If a shipment is significantly delayed, please contact us. We will review available tracking information and assist with a carrier investigation where reasonably possible.

14. Lost Packages

A package may be considered potentially lost when:

Tracking has not updated for an unusually long period.
The estimated delivery timeframe has passed significantly.
The carrier confirms that the package cannot be located.
Tracking identifies the package as lost or otherwise undeliverable.

If you believe your package may be lost, please provide:

Your full name
Order number
Tracking number
Shipping address
Description of the issue

We may ask you to cooperate with a carrier investigation.

If a carrier confirms that the package was lost during transportation, the order may qualify for a replacement, refund, or another appropriate resolution according to our Return and Refund Policy.

15. Packages Marked “Delivered” but Not Received

If tracking shows that your package was delivered but you cannot locate it, please:

Check entrances, porches, mailrooms, and nearby delivery areas.
Ask household members or neighbors.
Contact reception staff or building management where applicable.
Review available security camera footage.
Contact the shipping carrier directly.
Confirm that your shipping address was correct.
Allow a short additional period in case the carrier completed an early delivery scan.

If the package remains missing, please contact Foxihalo.

We will assist with a carrier investigation where reasonably possible.

A package marked as delivered does not automatically qualify for a refund or replacement.

Each claim will be reviewed based on:

Tracking records
Delivery confirmation
Carrier investigation
Shipping address
Available delivery evidence
Other relevant circumstances

The source policy already uses this case-by-case approach rather than automatically rejecting every “Delivered but not received” claim.

16. Failed Delivery Attempts

Customers are responsible for monitoring available tracking information and receiving or collecting packages when required.

A delivery may fail because of:

No available recipient
Restricted property or building access
Incorrect or incomplete address
Incorrect contact information
Failure to collect the package
Refusal to accept delivery
Failure to pay applicable customs charges

If a package is returned following a failed delivery attempt, additional shipping charges may apply before it can be sent again.

Original shipping charges or customs fees may not be refundable when the failed delivery resulted from circumstances within the customer’s control.

17. Returned-to-Sender Packages

A package may be returned to the sender because of:

Incorrect or incomplete shipping information
An unclaimed package
Repeated failed delivery attempts
Recipient refusal
Unpaid customs duties or import charges
Local carrier restrictions

If tracking indicates that your package is being returned, please contact us.

Depending on the circumstances:

Additional shipping charges may apply for reshipment.
Original shipping fees may not be refundable.
A new production process may be required if the original product cannot be recovered.
Refund or replacement eligibility will be reviewed according to our Return and Refund Policy.

18. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us within:

30 days of delivery

Please provide:

Your full name
Order number
Description of the issue
Clear photographs or videos of the affected product
Photographs of the packaging when relevant
A photograph of the shipping label when relevant

Please do not return a product before contacting us and receiving instructions.

Eligible claims may qualify for a replacement, refund, or other appropriate resolution under our Return and Refund Policy.

The 30-day claim period is carried directly from the Shipping Policy you supplied.

19. Contact Us

For questions about production, shipping, tracking, delivery, or an existing order, please contact:

Foxihalo

Address:
RM 1508, 15/F, OFFICE TOWER TWO
GRAND PLAZA
625 NATHAN ROAD
MONG KOK
HONG KONG

Email:
support@foxihalo.com

Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM Hong Kong Time (HKT)