Frequently Asked Questions

Last Updated: August 9, 2026

1. What products does Foxihalo offer?

Foxihalo offers creative print-on-demand apparel designed for people who enjoy bringing personality, color, and individual expression into what they wear.

Our main product categories include:

• T-shirts
• Baseball jerseys
• Hawaiian shirts
• Hoodies
• Other apparel styles and seasonal products

Our collections may include creative graphics, colorful patterns, sport-inspired designs, seasonal themes, and apparel suited for everyday wear, vacations, celebrations, social occasions, and thoughtful gifting.

Product availability may change as new designs and apparel styles are introduced.

2. What sizes do you offer?

Available sizes vary depending on the product and apparel style.

Each product page displays the available size options and, where applicable, a size chart with product measurements.

Because sizing and fit may differ between T-shirts, baseball jerseys, Hawaiian shirts, hoodies, and other apparel products, we recommend reviewing the size chart carefully before placing an order.

For additional guidance, you may compare the measurements shown on the product page with a similar garment that already fits you comfortably.

If you have questions about sizing or product options, please contact our customer support team before ordering.

3. What materials are your products made from?

Materials may vary depending on the product type, style, design, and production specifications.

For example:

• T-shirts may use cotton, polyester, blended fabrics, or other materials depending on the specific product.
• Baseball jerseys may use lightweight polyester or similar performance-style fabrics.
• Hawaiian shirts may use lightweight fabrics suited for casual and warm-weather wear.
• Hoodies may use cotton, polyester, fleece, blended fabrics, or other materials depending on the product.

For the most accurate information, please review the material details, product description, fit information, and care instructions shown on the applicable product page before ordering.

4. Are Foxihalo products made to order?

Yes. Many Foxihalo products are created through a print-on-demand production process.

This means an item is generally prepared after an order has been placed and payment has been successfully confirmed rather than being stored as finished inventory in large quantities.

Because production takes place before shipment, customers should consider both production time and shipping time when estimating when an order may arrive.

5. Do you ship internationally?

Yes. Foxihalo offers shipping to supported destinations worldwide.

Shipping availability may depend on:

• Carrier coverage
• Destination country or region
• Local delivery restrictions
• Customs requirements
• Product availability
• Other regional or logistical conditions

International customers may also be responsible for customs duties, import taxes, VAT, or other charges imposed by local authorities.

6. How long does production take?

Our estimated production time is:

2–5 business days

Production generally begins after:

• Payment has been successfully confirmed.
• Order details have been received.
• Any required order verification has been completed.

Business days do not include weekends or public holidays.

Production may require additional time during peak shopping periods, major holidays, promotional periods, unusually high order volumes, or unexpected fulfillment disruptions.

Production time is separate from shipping transit time.

7. How long does shipping take?

Estimated shipping times after production are:

United States

5–7 business days

International Orders

7–20 business days

Delivery times are estimates and are not guaranteed.

Actual delivery may be affected by:

• Customs processing
• Shipping carrier delays
• Public holidays
• Severe weather
• Transportation disruptions
• Remote delivery locations
• Local delivery conditions
• Incorrect or incomplete shipping information
• Other circumstances outside our reasonable control

8. How much does shipping cost?

Our standard shipping fee is:

$6.50 USD per order

The applicable shipping amount will be displayed during checkout before payment is completed.

Additional charges may apply in certain circumstances, including remote destinations, returned packages, address corrections, special delivery requirements, customs charges, or other destination-specific conditions.

Customers should review the final order total before completing payment.

9. Will I receive tracking information?

Yes.

Tracking information will normally be sent to the email address used during checkout within:

24–48 hours after your order has been shipped

Please note that tracking information may not update immediately after a tracking number is created. Shipping carriers may require additional time to scan the package and display its first tracking event.

Customers are responsible for providing a valid and accessible email address when placing an order.

10. Can I cancel or modify my order?

Customers may request:

• Order cancellation
• Shipping address changes
• Recipient information updates
• Changes to certain product options

Requests must be submitted within:

12 hours after placing the order

Please contact us as soon as possible at:

support@foxihalo.com

Because many Foxihalo products are made specifically for each order, changes or cancellations may no longer be possible once production, printing, fulfillment, or order processing has begun.

Submitting a request within 12 hours does not guarantee that the requested change or cancellation can be completed. Our support team will review the current order status and confirm whether the request remains possible.

11. What if I receive a damaged, defective, or incorrect item?

If your order arrives damaged, defective, or different from what you ordered, please contact us within:

30 days of delivery

Please provide:

• Your full name
• Order number
• A description of the issue
• Clear photographs or videos showing the product and problem
• A photograph of the shipping label or packaging when relevant

Our team will review the information provided and determine whether the request qualifies for a replacement, refund, or another appropriate resolution under our Return and Refund Policy.

Please do not return a product before contacting us and receiving return instructions.

12. What is your return policy?

An order may be eligible for a return, replacement, or refund when:

• The product has a confirmed manufacturing defect.
• The wrong product was delivered.
• The product arrived damaged.
• The size, design, color, or quantity received does not match the confirmed order.
• The package was confirmed lost during transportation.
• Another condition stated in our Return and Refund Policy applies.

When a physical return is required, the product should remain unworn, unwashed, unaltered, and in its original condition, except where reasonable inspection was necessary to identify a defect.

Original packaging, tags, and included materials should also be retained when available.

Because many Foxihalo products are made specifically for each customer, returns based solely on change of mind, incorrect size selection, or personal preference may not be accepted unless otherwise required by applicable law.

Please contact us before returning any product.

13. What if my package is marked “Delivered” but I did not receive it?

If tracking shows that your package was delivered but you cannot locate it, we recommend that you:

• Check entrances, porches, mailrooms, and nearby delivery areas.
• Ask household members or neighbors.
• Contact reception staff or building management when applicable.
• Review security camera footage if available.
• Contact the shipping carrier directly.
• Confirm that the shipping address entered during checkout was complete and correct.
• Allow a short additional period in case the carrier completed an early delivery scan.

If the package is still missing, please contact Foxihalo.

We will assist with a shipment investigation where reasonably possible.

A package marked as delivered does not automatically qualify for a refund or replacement. Each case will be reviewed based on tracking information, carrier confirmation, delivery evidence, the shipping address provided, and other available information.

14. What payment methods do you accept?

Foxihalo accepts secure online payment methods that may include:

• PayPal
• Major credit cards
• Major debit cards
• Card payments processed securely through Stripe

Available payment methods may vary depending on the customer’s country, device, currency, and checkout configuration.

Payments are processed by the applicable third-party payment provider.

Foxihalo does not directly store customers’ complete credit or debit card numbers.

15. Do I need to pay taxes or customs fees?

Applicable taxes or other required charges may be calculated and displayed during checkout when required.

For international orders, customers may also be responsible for:

• Customs duties
• Import taxes
• Value-added tax (VAT)
• Brokerage fees
• Local handling charges
• Other charges imposed by government authorities or delivery providers

These charges are determined by the destination country or applicable authority and are not controlled by Foxihalo.

Unless otherwise stated during checkout, customs duties and import-related charges are the responsibility of the customer.

16. How should I care for my apparel?

Care instructions may vary depending on the product, fabric, and printing method.

Please review the care instructions displayed on the relevant product page, garment label, or included product information.

To help maintain printed apparel, customers are generally encouraged to:

• Wash with similar colors.
• Follow the recommended water temperature.
• Use an appropriate washing cycle.
• Avoid harsh bleach unless specifically permitted.
• Avoid ironing directly over printed artwork.
• Follow the recommended drying instructions.

Improper washing, drying, ironing, bleaching, or garment care may cause fading, shrinking, cracking, or other damage that may not qualify as a manufacturing defect.

17. Can products from the same order arrive separately?

Yes.

Some products in the same order may be produced or fulfilled at different facilities.

As a result:

• Products may arrive in separate packages.
• Multiple tracking numbers may be provided.
• Packages may arrive on different dates.
• One item may arrive before another item from the same order.

Please review all tracking information before reporting an item as missing.

18. How can I contact Foxihalo customer support?

You can contact our customer support team using the information below:

Foxihalo

Address:
RM 1508, 15/F, OFFICE TOWER TWO
GRAND PLAZA
625 NATHAN ROAD
MONG KOK
HONG KONG

Email:
support@foxihalo.com

Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM Hong Kong Time (HKT)